From a minor repair to a Saturday evening emergency, our network of local tradespeople responds quickly so your guests never have a bad experience.
Notre approche
Guests have high expectations. A broken water heater, a stuck lock or a jammed shutter can turn a perfect stay into a nightmare. Our network reacts before it happens.
An emergency at 11pm on a Sunday? Our team is reachable at any time and dispatches the right response without waiting for the next morning.
Plumbers, electricians, locksmiths, heating engineers: our local partners know our standards and respond swiftly on your properties.
Every intervention is documented with photos and a description. Any quote exceeding the agreed threshold is submitted to you for approval before commitment.
What we cover
Leak, broken tap, faulty flush, broken water heater: fast interventions to avoid water damage and bad reviews.
Tripped circuit breaker, faulty socket, lighting failure: our certified electricians respond safely, day and night.
Key broken in the lock, door slammed shut, blocked access: emergency response to never leave a guest stranded at the door.
AC breakdown in summer or heating failure in winter: priority response. Thermal comfort is non-negotiable for a 5-star rating.
Broken shutter, faulty window, cracked glass: quick repair or securing to maintain your property quality.
Résultats concrets
In case of a declared emergency, our network guarantees on-site presence within 2 hours, weekends and public holidays included.
Thanks to our anticipation and local network, almost all interventions are completed before the next guest arrives.
Our reactivity turns a bad situation into a positive experience. Guests rate the quality of the response, not just the problem.
Comment ça se passe
You don't have to deal with tradespeople, quotes or emergency calls. We handle everything, end to end.
The guest or our team detects an issue and contacts our emergency line, available 24/7.
We qualify the emergency in under 15 minutes: severity, appropriate tradesperson, estimated response time.
The partner tradesperson is mobilised immediately. You are informed in real time without having to act.
Repair or securing on site. The guest is supported and reassured throughout the process.
Full photo report and description sent. Any quote above the agreed threshold is submitted before commitment.
Nos engagements
No vague promises. Concrete, measurable commitments you can count on.
Reachable at any time, 365 days a year. A human answers, not an automated system or chatbot.
In case of a confirmed emergency, our network guarantees on-site presence within 2 hours, weekends and public holidays included.
Throughout the intervention, our team maintains contact with the guest to preserve their experience and rating.
No expense committed without your agreement beyond a jointly defined threshold. You retain full control over your budget.
FAQ
Our emergency line is available 24/7, 365 days a year. A member of our team answers, assesses the situation and dispatches the response as quickly as possible. Night-time and weekend breakdowns are handled exactly the same as weekday ones.
Coordination and management of interventions are included in our fees. Repair costs (parts, labour) are recharged to the owner, with your prior agreement for any quote exceeding the threshold agreed upon at the start of management.
Reports can come from the guest directly via the Airbnb messaging we manage, from our team during a visit, or from a neighbour. In all cases, our team centralises the information and responds without waiting for you to be contacted.
Yes. In addition to emergency management, we can schedule regular maintenance visits to anticipate breakdowns: AC service before summer, boiler check before winter, appliance inspection. Prevention is always better than cure.
We systematically document the condition of the property with dated photos before and after each stay. In case of damage caused by a guest, we compile the claim file with Airbnb or Booking and support you through the process to obtain reimbursement via AirCover or the platform insurance.
Entrust us your property and sleep soundly, even on a Saturday evening in August.
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